HELP & SUPPORT
There's a problem with my dress!
I'm sorry to hear this!! All dresses are sent out via recorded courier. You have 48hours to return a dress to me after the recorded time of delivery to you unless in exceptional circumstances which will be reviewed on an individual case. The reasoning behind this is that I don't have control over the well being of a dress once it has left me and I may need to raise a concern with the courier if any damage was caused in transit. These dresses are all heavily discounted. I am a very small business and to keep offering you dresses at such great prices I can not afford to write of damaged dresses or to not have a dress that could potentially sell to someone else. This is why there is a 48h return window for you to try on and check over your dress. Dresses are checked before dispatch to avoid disappointment.
Can I order a dress I've seen in a different size or colour?
I'm afraid these are all one off dresses. I can't order it in a different size or colours :(
My dress hasn't arrived!
Sorry to hear this!!All dresses are sent via courier and are tracked. Send me a message with your full name and address and I will find out where your dress is and get it to you asap.
My dress doesn't fit!
Please be aware that not all of these are not made to measure dresses. If they were they would cost an awful lot more. I have worked with dresses for years and it is very rare for a designer dress to fit perfectly. Dresses often need a bust tuck, shoulder lift and hem. High street dresses fit better because they are designed to be off peg and sold to the masses. The overall fit, quality will be worth it in the end! Many dresses are made for tall people because you can't add material. It's always easier to take in and take up a dress that the other way around. If the dress is completely out and you don't wish to visit your seamstress then you have 24h in which to return the dress to me for a refund.
P.S. I advertise dresses in UK sizes but the label might also/only show a US size which is different.
Do you offer free postage
Yes postage is free!.. Return postage is at your own cost.
Where do I return a dress?
you can return a dress to:
27 Fisherton St
How long does shipping usually take?
It can take up to 5 working days to receive your dress. Next day delivery can be arranged at your own cost.
How may I contact you?
You can contact me via the 'contacts' page found below 'Help and Contacts'
or by writing to the address above (return address)
My name is Vicky.
Contact me on Face Book by Clicking the Facebook Icon here.